Refund & Exchange Policy

All Olini Bridal Jewelry and Hair Accessory designs are handmade with love in our Clarksville, TN studio. Please note that there may be slight variations between each design due to the handmade nature of all of our pieces, and the natural and vintage materials used. We do our best to represent the colors accurately in our photographs, but color can vary between computer monitors.

Return & Exchange Policy: Since every item is handmade to order, we do not offer refunds. However, if you are not happy with your order or received defected item, please contact us within 7 days if receipt and we will be happy to offer you an exchange or store credit. Items must be returned in their original, unworn condition. Customers are responsible for the return shipping fees except in the case of defective merchandise.

SHOES Return & Exchange Policy: 

Returns & Exchanges (Shoes only) 

  • Items must be sent back within 15 days from the purchase date
  • Items should be unworn and include all original tags
  • All packaging including the original shoe box should be included
  • Items should always be mailed back to, not the manufacturer
  • Store credits are applied via the original payment method within 5 business days 
  • Unfortunately, we cannot reimburse any expedited shipping fees added to your original order